Client Benefits

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Our aim is to guarantee that our customers stay mobile in any event through our high quality service plans delivered at affordable prices.

To fulfil our aims, we don’t use call centres or have ambiguous ‘response teams’ - we have dedicated account managers so that you have a fixed contact who will have detailed knowledge of your fleet & objectives and can tailor their advice to your priorities.

To complement our personal approach to customer service (which our customers tell us sets us apart from our competitors), we are also committed to continuing our investments in technology to provide drivers and fleet managers with independent options if preferred and when appropriate.

Benefits of being an MNH~platinum client include access to discounted prices from out business associates, a range of online tools designed to make life easier and our unlimited access to our expertise keeping you informed of legislation that could affect your liability and your decisions.

Discounted 3rd party services include:

• Breakdown Cover - As part of the Fleet Management package and our contract vehicles, MNH provide RAC Breakdown cover on a ‘pay on use’ basis, eliminating the need to insure all vehicles for breakdown cover on an annual basis.
• Windscreen and Body Glass Repair/Replacement - Glass repair costs are charged at up to 65% discount of retail pricing dramatically reducing costs.

Our range of online tools include:

• SPYe System - https://spye.MNHplatinum.co.uk/spye2
  
  

Designed in response to the needs of fleet managers; using secure sophisticated technology, our SPYe System^TM is an online resource available for all MNH~Platinum clients to record and report on all aspects of fleet administration including document scans, relating to vehicles, maintenance, repairs, drivers, driver checks, motoring offences, accidents, fuel spending, contracts, hire agreements, invoices and more.

And because we own the application design, if we believe it can be improved (e.g. as new requirements emerge), we can make the changes to improve the system.

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• Driver Helpline - http://www.driverhelpline.com
  
  

24/7 access to information and to log-in our public system dedicated to the driving needs of MNH~platinum customers:

> Ask a question
> Book a service
> Report fault
> Request new tyres
> Arrange an MOT
> Report an accident
> Report broken glass
> Confirm tax disc
> Download documents
> Voice your opinions as feedback

It features important information about MNH~platinum procedures, guidelines to encourage driver safety and advice about legal responsibilities as well as links to useful resources provided by external organisations - e.g. route planners, traffic & weather checks and date submission tools (log congestion charge etc).

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